West Marine Reviews

Spoke to customer service prior to placing an order and talked specifically about the options on the product photo. Ordered the product (2 of them at $550) product delivered was not as shown in pictures or discussed. Took multiple calls to return the product. Wrote a negative review of the product which they did not post.

Well, here we go again... Ann the manager at West Marine store #34.12/20/2020 at 12:29 pm went out of her way to keep West Marine from price matching some 14 gauge wire from a local store because it was a different sized roll of stock wire and a different company that manufactured the wire.

A savings of 15 cents per foot for 25 feet of wire.

I'm usually not interested in going into West Marine anyway... but this is it.

I hate this company and what they represent... sad that they have to screw the boating community

Thanks for nothing

I ordered sunglasses on 11/26/2020 which I received tracking for delivery on 12/2/2020. I waited until today 12/3 to contact West. The tracking just listed a delay with no explication. The salesperson was polite and agreed that they may be "lost" and agreed to send another pair. I received an email that they were out of stock and my original order canceled. I hope shipping companies will catch on and stop allowing pre-tracking numbers to be assigned until pickup.

I purchased 2 Shimano Beastmaster 9000's off the west marine website. Initially I got an email stating they were on back order, no problem. Today, I get an email stating they don't have the items and refunded my money. A company this size must have an inventory system; what happened to the two electric reels on back order? Reel you in and fail to produce, no apology, no nothing.

I bought a fishing pole on West Marine in Key West when I get home I realize that the fishing pole was broken I couldn't see it because he was hiding behind the tag when I'm coming back half an hour later to return it the manager tell me that he cannot do anything about it. After me explain what happened that not even he his employee noticed that he was blocking because he was behind a tag he told me to pick another one and a change for the broken one. When I picked that one I just walk to the register He say paid the difference and get the $#*! out of here he's name is Devon

I've had nothing but the run around for several weeks. Order items in store for delivery. Knowing there are delays during this zombie apocalypse I was reassured 2 to 3 business days to call back and if they have a tracking number they will provide it. Being reasonable I waited a week, the following Friday, and called in to check. I was then told the delays could be up to two weeks and not sure why I was ever told anything less. Considering I specifically inquired on this exact topic and was given the expectation of less than a week only shows the communications lacks integrity. The 3rd Friday i was back in the area and stopped by the store to only then be told it could be months. I requested a refund on my debt purchase only to be advised they would have to email someone. I could then either give my personal data over the phone or come all the way back up to the store to process the request. I then called into HQ and expressed my concerns and was sent to Tim who was confused as to how I got his number. Can't recall his exact status and would have to pull my call and listen, but director over customer services of sorts. Here nor there, but claimed my DEBIT purchase would come out of a "pending" status that it was never actually taken. Even though I mentioned it being a debt purchase and that's just not the way those work. He claimed he was going to send me email notification, which I never got, by end of the day (8/28). Only emails are the spam mail of advertisement. At this point by 8/31 I contacted customer service and spoke with a very understanding individual that had the common sense my funds were taken and still not returned. He insisted there was a cancellation processed and I'd have my money within 5 business days. Since I can only leave 1 star I felt compelled to go forth in expressing such disappointment within the entire company not just my local store. Tomorrow 9/4 will be day 5 on this 3rd attempt of getting my money back due to the ignorance of how ones own company processes orders. This is my first stop and will have plenty of updates (for all to see) if it's not rectified by then. Thanks for showing true colors prior to bringing any future business this direction.

UPDATE: STILL NO REFUND NOW NO ONE CAN FIND MY ORDER INFORMATION TO COMPLETE THE REFUND. HAD TO CONTACT THE LOCAL STORE. PUTTING ME BACK TO SQUARE ONE

I ordered a couple extremely important blocks for my sailboat 5 days ago to replace one that broke on my last outing and one for a spare. I didn't even get an order confirmation for 3 days so I tried to call them and was placed as number 89 in their waiting line! So nobody answers the phone there. Then I tried to chat with somebody online in their "Customer service" department. What a joke. Nobody ever came on there either. I finally found an online form after searching through their website for 10 minutes that allowed you to cancel an order by order number. I did that and waited for a day to get a confirmation. No confirmation of cancellation. So I submitted the cancellation form again. Nothing back for a few days. Tried the chat again at night this time and somebody actually answered, but they could not cancel my order. So I had a supervisor call my cell phone and she couldn't guaranty the cancellation! WTF? Is this the year 2020 or is it 1995? Never again. I'm ordering from Amazon next time. 2-day delivery!

I am most upset with your terrible and misleading service.
I was told that I would receive a notification when the item was available. As soon as I received such notification, I purchased the item but 2 minutes after I paid it, the system notified me that the item I had purchased and paid was in back order. S h a m e O n y o u!
This is misleading info.

I will never... ever buy any other item from west marine.

Order #19048069
Mauricio Restrepo